Have a question and don't see it below? We're happy to help. Send us a note on our Contact page and we'll get you an answer promptly.
Can I order my project online?
Yes. Just navigate to our Client Portal and log in or create an account. For Commercial and Architectural request a Quote and we'll create your Client Portal login for you.
How long does it take to get my project completed?
Most residential and commercial spaces are completed in 24 to 48 hours. Most Advanced drawing services such as CAD 2D (DWG) 1 - 3 business days and 3D (RVT) 2 - 4 business days.
Can I get As-built CAD drawings for my remodel project?
We provide 2D & 3D DWG & RVT files from LIDAR measurement to give you a head start on designing that perfect space for your client.
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Do As-Built Drawings include MEP (Mechanical, Electrical, and Plumbing)?
No, but utilizing our 3D Virtual Walkthrough's advance measuring tools allow you to visualize the space and take accurate measurements of the MEP. You can also provide a list of what items you'd like tagged and information you need. We can do Live-Tagging at time of capture to Identify equipment, features, and deficiencies as well as links, files or images. You can also add/edit tags afterwards to identify critical items or measurements you'd like to communicate.
I'm a Commercial Agent, can I turn suites on or off in the 3D Virtual Tour based on occupancy?
Yes. Each space or suite is separate within the 3D Virtual Tour. Simply turn on or off the space depending on whether it is vacant or occupied.
I have a retail space and I'm looking to do a redesign. Can you help?
If you're looking to renovate an existing space, build an addition or optimize your existing store layout, Quantum Works can help with As-built drawings including existing rack layouts & more.
You'll get enhanced visualization: 3D virtual walkthroughs are accessible online from anywhere letting you, partners and vendors all visualize the space and collaborate.
I'm a contractor, Can you do progress scans for project management?
Once you've created your project, add and schedule as many progress scans as you need. This is usually a Radix scan, a simplified version of our 3D Virtual Tour. A Radix scan includes the measurements of the project as a DXF point cloud, which can be added to existing CAD drawings as a progress layer as well as a 3D Virtual Walkthrough.
What if I need to cancel or reschedule my capture?
If a project has to be canceled, CLIENT will do so a minimum of 2 hours prior to the scheduled shoot time, otherwise, no refund will be given. If CLIENT cancels a project after payment has been rendered, a 5% processing fee will be deducted from the refund amount. There is no fee to postpone a project. Projects may be suspended for up to one year from date of payment.